Shipping & Returns Policy

Shipping and handling charges depend on the destination of your order. Please refer to the correct tab to determine shipping costs. The posted delivery times are estimates but will help you identify the shipping option that is right for you.

Please note that we process orders very quickly, this means that once an order is placed we are unable to modify your shipping method. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.

Shipping & Handling Charge (Cont 48)
Order Value Ground
2-7 Business days*
3rd Day
3 Business days*
2nd Day
2 Business days*
Next Day
1 Business day*
All Orders Free With Any Purchase N/A N/A N/A
*Add 1-2 business days for processing
*Add 10-14 days for embroidery processing

Shipping & Handling Charge (HI & AK)
Order Value Ground
2-7 Business days*
2nd Day
2 Business days*
Next Day
1 Business day*
All Orders N/A $ 25.00 $ 36.00
*Add 1-2 business days for processing
*Add 10-14 days for embroidery processing

Shipping & Handling Charge (PO/APO/FPO)
Order Value Standard
5-7 Business days*
All Orders $ 7.95
*Add 1-2 business days for processing
*Add 10-14 days for embroidery processing

Returns

If you are not happy with your Carhartt purchase of non-embroidered items, we will be happy to accept a return. We do not accept exchanges at this time. You may return your purchase within 60 days of your original order. Items being returned must be in their original condition with the tags.

Include the Carhartt Return Copy in your package to help us process your return. We only accept returns from purchases made on companygear.carhartt.com. After processing, please allow 5-7 business days for a credit to appear on your account. Original shipping costs are non-refundable.

Once our warehouse processes your return, a credit will be placed back onto the card that was used at time of purchase.

Custom orders that include embroidery cannot be modified, exchanged or returned unless the product or embroidery is determined to be defective in accordance with Carhartt policy. Please contact Carhartt Customer Service immediately upon receipt of goods to review any issues with your customized embroidery items.


Follow these steps using the UPS Ground Shipping Document:

1. Fill out the Carhartt Return Copy found in the middle section of your packing slip.

2. Circle the item(s) you are returning and enter a reason code (see below) in the column on the left.

3. Include the Carhartt Return Copy in your return package so we can process the return.

4. Attach the Return Address Label found below the Carhartt Return Copy to our package.




Return Codes (Please select applicable code)

01   Changed mind
02   Did not like styling
03   Did not like fabric
04   Did not like color

05   Quality does not equal price
06   Too small
07   Too large
08   Ordered wrong size

09   Not as described
10   Not as pictured
11   Shipping damage
12   Wrong item shipped

13   Arrived too late
14   Defective
15   Other


Using Information We Collect

If you do not have original return paperwork, call Cusomer Service for assistance 866-698-1125.

To find the UPS location nearest to you, please go to www.ups.com/dropoff

Still have questions about companygear.carhartt.com returns? Email CompanyGear@carhartt.com or give us a call at 866-698-1125.