CARHARTT COMPANY GEAR  /  FAQs

FREQUENTLY ASKED QUESTIONS

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PRODUCT CARE

What is the best way to launder acrylic hats, like A18 and A205, and face masks, like A161?

See all laundering instructions in our Product Care  section for each product.

PURCHASING

Does Carhartt Company Gear® offer a managed uniform program?

Yes. Carhartt offers managed programs through our partners.

What options are available for large companies?

Carhartt has several partners that can deliver expert quality and service for companies of all sizes. Please contact us (lead gen tool) or view our partners to learn more about opportunities to work with Carhartt.

Does CCG offer discounts?

The Carhartt Company Gear site offers exclusive promotions to registered users. More information on this discount is available when signed in.

I cannot find a particular Carhartt product on this website.

The products on this website are a selection of Carhartt’s product line intended to best support your business needs with products available for both men and women, and a commitment to product continuity. However, products that are not available on this site may be in stock on Carhartt.com.

If I have an account on Carhartt.com, can I use that login on this site?

No. The CCG website is intended for business use, and as such requires a verified business account to purchase. If you would like to use this site, you must create a new account.

How can I save items for later?

Items you would like to save for later can be added to Saved Gear from any of the sizing tools throughout the site.

Do I need to be a business to purchase on this site? What constitutes a business?

Yes. We require verification of your status as a business before you can register to purchase on CCG’s website. If your business can not be found, give us a call.

Can I cancel an item or an order after I’ve placed it online?

We want you to get your order as soon as possible, so we begin processing it immediately after you place it. Once your order has been submitted, we are unable to cancel or make changes to the order. Please review your order very carefully prior to clicking the 'Place Order' button on checkout page.

Can I resell products from this site?

The products for sale on this site are listed solely for the use of businesses for the use of themselves and their employees. Unauthorized resale or transfer of products purchased on this site will result in a permanent ban from future purchasing.

Can I collaborate with Carhartt?

All collaborations must be approved by Carhartt in writing. Failure to do so may result in account closure, bans, and/or legal action. Questions or requests should be directed to:

Anna Inch
Senior Director of Legal and Compliance, Accounting
ainch@carhartt.com

SHIPPING & TRACKING

Where can I view the status and tracking information for my orders?

Status and tracking information can be found under the main section of the My Account page. Tracking information can also be found in the shipment confirmation emails sent to the primary email listed on your account. Finally, you may also contact Customer Service to inquire about your shipment.

Does CCG offer free shipping?

Yes. Free UPS ground shipping is offered on all orders.

I need my uniform faster. Can I upgrade my shipping?

Yes. During checkout you will have additional shipping options available to you along with the additional cost associated with them.

Does Carhartt Company Gear offer shipping outside the United States?

Uniforms can only be shipped to any permanent US address or APO/FPO. PO boxes and international shipments are not currently supported.

SIZING

How do I know which size to purchase?

It's easy to find the right fit by viewing our size charts:
Fit Guide

How does Carhartt measure chest size?

To determine chest size, measure the circumference around the chest underneath the arms.

How do chest measurements translate to the size of a garment?

To determine chest size, measure the circumference around the chest underneath the arms. To translate chest measurements to the size of a garment reference our size charts:
Fit Guide

Do your pants have different fits?

We offer traditional, relaxed, loose and original fit in our pants. Learn more about Carhartt Pants and find the best fit for you.
Fit Guide

EMBROIDERY

What types of customization do you offer on your products?

We provide self-service embroidery through our website. If this does not meet your needs, call us and we can discuss additional options.

How long does it take to receive embroidered products?

Due to the increased complexity of custom embroidery, orders can take between 7 and 21 days to arrive at your door.

What is a “Logo Setup Fee”?

The Setup Fee charged on logo uploads covers the digitization costs necessary to translate a logo image into a file that an embroidery machine uses to stitch your logo. This setup fee is non-refundable in cases where a logo is deemed in breach of our terms and conditions.

I’m having trouble uploading my logo, can you help?

Yes. Contact customer support at 866-698-1125.

Is there a minimum order quantity for embroidery?

We require a minimum quantity of 6 in the same color and SKU for all embroidery items.

How close to my image will my end result be?

We make every effort to ensure that the final embroidery produced on our product accurately represents the image provided to us. However, there may be variations from the image due to the nature of the medium used. We manually review each logo before it is stitched to ensure quality and accurate execution.

Do I have the rights to my file?

Your logo is solely the property of your company or persons, however the artwork produced to facilitate the embroidery of your logo is the intellectual property of Carhartt and will be retained and stored indefinitely for any and all uses Carhartt deems fit.

Can I reuse this file?

Due to the specific design decisions required to digitize a logo, a logo may only be reused on products of the same SKU and color.

RETURNS/EXCHANGES

Can I return my branded Carhartt gear?

Carhartt Company Gear stands by the quality of our products. If you believe there is an error in production of your embroidery, please call us so we can better understand the issue and determine how to make it right.

How do I return a product?

If your package included return paperwork, complete the requested information and you’re your product through the designated return carrier service. If you do not have return paperwork, please contact customer service at 866-698-1125 and we will assist you in verifying eligibility and returning the product.

FIRE RESISTANT PRODUCTS

Who is Carhartt Flame-Resistant clothing designed for and what standards does it meet?

Carhartt Flame-Resistant clothing is designed for electricians and workers in the utility, oil, gas and petrochemical fields who are at risk of being exposed to electric arcs and flash fires, which could cause severe or fatal burn injuries. Our flame-resistant clothing meets standards such as NFPA 70E, NFPA 2112 and NESC.*

*Please contact your company for specific FR requirements.

LEARN MORE ABOUT FR SAFETY STANDARDS >

Repairing FR product

To ensure compliance with FR standards, all repairs must be made using FR fabric and thread and in accordance with our repair standards. For more information, please contact us.

WEBSITE QUESTIONS

Who can I contact about accessibility issues I encountered on this site?

Carhartt.com is committed to making its website accessible to all individuals. Please review our Accessibility Statement.